Errors When Trying to Create a Case Folder: ORA-6502 numeric or value error: character string too small (Doc ID 560164.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Credit Management - Version: 11.5.10.0 to 11.5.10.3 - Release: 11.5.10 to 11.5.10
Information in this document applies to any platform.
***Checked for relevance on 21-JAN-2011***

Symptoms

When trying to create a case folder in Oracle Credit Management, it errors with the following:

An Error occurred in the following Workflow. 
 
Item Type = ARCMGTAP 
Item Key = 73676 
User Key = 
 
Error Name = -6502 
Error Message = ORA-6502: PL/SQL: numeric or value error: character string buffer too small 
Error Stack = AR_CMGT_WF_ENGINE.CALCULATE_SCORE(ARCMGTAP, 73676, Calculate Score ) Wf_Engine_Util.Function_Call(ar_cmgt_wf_engine.calculate_score, ARCMGTAP, 
73676, 158849, RUN) 
 
Activity Id = 158849 
Activity Label = AR_CMGT_APPLICATION_PROCESS:CALCULATE_SCORE 
Result Code = #EXCEPTION 
Notification Id = 
Assigned User = "

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms