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Error When Registering An iStore User With Customized User Type - The User Could Not Be Registered At This Time Due To An Internal Error (Doc ID 560246.1)

Last updated on APRIL 25, 2023

Applies to:

Oracle iStore - Version 12 to 12.1 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to register an iStore user with new custom enrollment eg. IBE_BUSINESS_USCORP with a custom usertype, result in the following error:

Stack:

oracle.apps.jtf.base.resources.FrameworkException: The user could not be registered at this time due to an internal error
Please contact the system administrator if this problem persists.

Note to System Administrators: View source for more information about this error.

at oracle.apps.jtf.um.template.TmplUtils.action(TmplUtils.java:389)
at _jtftmplh._jspService(_jtftmplh.java:2392)
at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:59)
at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:335)
at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:478)
at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:401)
...
...
...
Caused by: oracle.apps.jtf.base.resources.FrameworkException: Column object_id must have a value.
at oracle.apps.jtf.util.ErrorStackUtil.getFrameworkException(ErrorStackUtil.java:104)
at oracle.apps.jtf.util.ErrorStackUtil.getDBFrameworkException(ErrorStackUtil.java:141)
at oracle.apps.ibe.um.RegisterBusiness.doRegularRegistration(RegisterBusiness.java:1127)
... 65 more
Or an alternative error stack may be seen:

Caused by: oracle.apps.jtf.base.resources.FrameworkException: IBE_ERR_UM_REG_USER
at oracle.apps.ibe.um.RegisterBusiness.handle(RegisterBusiness.java:671)
at oracle.apps.jtf.um.template.TmplUtils.action(TmplUtils.java:362)
... 35 more
Caused by: oracle.apps.jtf.base.resources.FrameworkException: IBE_ERR_UM_REG_USER
at oracle.apps.ibe.um.RegisterBusiness.doRegularRegistration(RegisterBusiness.java:1141)
at oracle.apps.ibe.um.RegisterBusiness.handle(RegisterBusiness.java:556)
... 36 more
Caused by: oracle.apps.jtf.base.resources.FrameworkException: Column object_id must have a value.
at oracle.apps.jtf.util.ErrorStackUtil.getFrameworkException(ErrorStackUtil.java:104)
at oracle.apps.jtf.util.ErrorStackUtil.getDBFrameworkException(ErrorStackUtil.java:141)
at oracle.apps.ibe.um.RegisterBusiness.doRegularRegistration(RegisterBusiness.java:1127)
... 37 more

 

 


-- Steps To Reproduce:

1. User clicks Custom Enrollment . eg "Register as user of existing company with the US store (USCORP)"

2. Enter details .

Eg.
Business Info : registry ID :
Personal Info : First name : 
Last name :
Username : 
Passsword:

 3.  Clicks 'Save' and error message occurs

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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