When trying to create an Asset Group Using the Item Master Form Get Message 'Tracking Install Base Flag must be set for Asset Group or Rebuildable Serial controlled item' (Doc ID 560461.1)

Last updated on DECEMBER 01, 2016

Applies to:

Oracle Asset Tracking - Version 11.5.10.2 and later
Oracle Enterprise Asset Management - Version 11.5.10.2 and later
Oracle Installed Base - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 01-Dec-2016***

Symptoms

When trying to create an Asset Group using the Item Master form in Inventory the following error message is displayed and the Service tab is unavailable to set the 'Tracking Install Base' Flag because it is grayed out.

Tracking Install Base Flag must be set for Asset Group or Rebuildable Serial controlled item


The issue can be reproduced at will with the following steps:

1) Navigate to the Master Item form in Inventory and create Assets item using Asset group template
2) Try to save the item and the error message is displayed "Tracking Install Base Flag must be set for Asset Group or Rebuildable Serial controlled item"
3) Tried to set the tracking flag on the service tab on the Master Item form but service tab is grayed out.


Changes

 

Cause

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