When trying to create an Asset Group Using the Item Master Form Get Message 'Tracking Install Base Flag must be set for Asset Group or Rebuildable Serial controlled item'
(Doc ID 560461.1)
Last updated on AUGUST 07, 2021
Applies to:Oracle Enterprise Asset Management - Version 18.104.22.168 and later
Oracle Installed Base - Version 22.214.171.124 and later
Oracle Asset Tracking - Version 126.96.36.199 and later
Information in this document applies to any platform.
When trying to create an Asset Group using the Item Master form in Inventory the following error message is displayed and the Service tab is unavailable to set the 'Tracking Install Base' Flag because it is grayed out.
The issue can be reproduced at will with the following steps:
1) Navigate to the Master Item form in Inventory and create Assets item using Asset group template
2) Try to save the item and the error message is displayed "Tracking Install Base Flag must be set for Asset Group or Rebuildable Serial controlled item"
3) Tried to set the tracking flag on the service tab on the Master Item form but service tab is grayed out.
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