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Is There Any Way To Move The Cancelled Parts Req Order To A New Engineer When The Task Is Re-Assigned. (Doc ID 560502.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Goal

In 11.5.10.2 When we reassign a task using Dispatch Center Gantt Chart Drag and Drop functionality, the parts requirement order associated with the task is being cancelled.

Is there any way to move the order to new engineer when we reassign the task.

Replication Steps:
1) Go Field Service Dispatcher Responsibility.
2) Open the Dispatch Center form and go to gantt chart Tab.
3) Drag any task assigned to an engineer to a different engineer.
4) This will result in cancelled parts requirement order associated with the task.

Solution

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In this Document
Goal
Solution


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