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Troubleshooting Object Lock / Time Out Problems in OTM (Doc ID 562693.1)

Last updated on JANUARY 30, 2022

Applies to:

Oracle Transportation Management - Version 5.5 and later
Information in this document applies to any platform.


When trying to perform UI actions in OTM, the user may be presented with an error that looks similar to the following:

BULK PLAN BUY timed out waiting for {dataQueryType=null}: {objectGid=null} (lockObjectId=GUEST.RELEASE-001, lockType=ORDER RELEASE)

Note: The above error is just an example of the many possible formats for this exception. The string "BULK PLAN BUY" may be replaced with another user selected action. Also the value of the "lockObjectId" and "lockType" will differ.

This note is to help in troubleshooting these errors when they occur.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Why Does Exception Occur?
 Understanding the Error Presented
 Troubleshooting This Error

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