My Oracle Support Banner

R11i/12: How to Diagnose 'You Have Encountered an Unexpected Error" (Doc ID 562796.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Internet Expenses - Version to [Release 11.5]
Oracle Applications Framework - Version to 12.2.8 [Release 11.5.10 to 12.2]
Oracle Internet Expenses - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Service Contracts - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Oracle Internet Expenses - Version 12.1.2 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.


The majority of the Self Service pages in the E-Business Suite R11.5.10 and R12 are built using the Oracle Application Framework (OAF). When something fails inside these pages you often will see the following error message:

You have encountered an unexpected error. Please contact the System  Administrator for assistance.

This is a generic error message not giving any details about what fails exactly. This makes it difficult to search for known issues describing this specific issue.

This Note describes the steps to identify the stack trace behind this error and how to perform a first assessment. With this information it may be possible to identify a root-cause and resolve the issue or provide the level of detail required for the Service Request logged with Oracle Support

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Troubleshooting Steps
 1. Scope of the error message
 2. Steps to obtain the stack trace
 3. A (first) assessment of the stack trace
 4. Additional examples
 Example 1.
 Example 2.
 Example 3.

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.