Error Cannot Add MONITOR_AGENT record, MONITOR_AGENT_GID Must Be Unique When Scalability Is Switched On.
(Doc ID 563186.1)
Last updated on JULY 20, 2024
Applies to:
Oracle Transportation Management - Version 5.5 and laterInformation in this document applies to any platform.
Symptoms
-- Problem Statement:
On 5.5 in Production:
When attempting to Bulk Plan Order in a system that is configured with Scalability, OTM cannot Add MONITOR_AGENT record and MONITOR_AGENT_GID and an error is seen stating that both must be unique.
The logs contain the following error:
ERROR
281216 Error Exception Cannot add the MONITOR_AGENT record. MONITOR_AGENT_GID must be unique.
java.sql.SQLException: ORA-00001: unique constraint (GLOGOWNER.PK_MONITOR_AGENT) violated
NOTE: This is also seen with other Agents and with some Shipment IDs when the log is investigated.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |