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Why Are Two Contracts Created in OKS from OM Order for Warranty and Extended Warranty (Doc ID 563193.1)

Last updated on OCTOBER 01, 2018

Applies to:

Oracle Service Contracts - Version 11.5.10 to 12.2.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.


A sales order is created with:

- a single inventory item line
- a single service line for an extended warranty which references the inventory item line.

When the order is processed, two service contracts are created, one for the Warranty and one for the Extended Warranty.

Is it possible to create a single contract which has both the warranty and extended warranty (service) lines?


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