Why are Two Service Contracts Created from a Sales Order
(Doc ID 563193.1)
Last updated on SEPTEMBER 16, 2021
Applies to:Oracle Service Contracts - Version 220.127.116.11 and later
Information in this document applies to any platform.
A sales order is created with:
- a single inventory item line
- a single service line for an extended warranty which references the inventory item line.
When the order is processed, two service contracts are created, one for the Warranty and one for the Extended Warranty (or a Service Agreement or a Subscription Agreement).
Is it possible to create a single contract which has both the Warranty and Extended Warranty (or Service) lines?
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