Closed Email Notifications Being Sent For Approved Emails And Vendor Remittance. (Doc ID 563764.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle Workflow Cartridge - Version 11.5.9 to 11.5.10.2 [Release 11.5 to 11.5.10]
Information in this document applies to any platform.
Checked for relevance on 26-JAN-2013


Symptoms

Problem Statement:
Notification mailer is sending out notification closed emails for vendor remittance advice and for
approval notifications, where the notification was not closed prior to the approval being processed.

Steps To Reproduce:
Send vendor remittance email, process an approval email

Business Impact:
Internal users are receiving closed emails, after approving an item and it is leading to
confusion with extra emails.

For vendor remittances it is leading to a lot of unnecessary emails being sent to vendors as well as lots of extra bounce backs to the system when the email address is invalid.

Cause

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