AME When Submitting Requisition for Approval, Encounter Error APP-PO-14142: WF_Error-000: ORA-0000 (Doc ID 563860.1)

Last updated on MAY 01, 2023

Applies to:

Oracle Purchasing - Version 11.5.10 to 12.1 [Release 11.5 to 12.1]
Information in this document applies to any platform.
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Symptoms

1) Users are not able to submit requisitions in iProcurement (using AME) due to error :

"You do not have the authority to approve this requisition and an Approval List was not created automatically. Please contact your system administrator"

2) In Oracle Purchasing after clicking Approve in the Requisition form, the following error occurs:

APP-PO-14142: WF_Error-000: ORA-0000 normal, successful completion

Cause: A SQL error hass occurred in WF_Error. The SQL error is ORA:0000: normal, successful completion.

Action: Take note of both this error number and the actions you were trying to perform.
Contact your system administrator for further assistance.

Also, trace files show that this error is occuring:

ORA-20001: Oracle Approvals Management has found parallelization configuration details. The context in which ame_api has been invoked does not support parallelization

Note: In an additional case parallelization was done in the Oracle Human Resources module creating the error on requisition approval with 'POR_AME_APPROVAL_LIST_WF1S.Get_Next_Approver (Get_Next_Approver: 002- 787437-REQUISITION-PURCHASE, ORA-20001: Oracle Approvals Management has found parallelization configuration details'.