Getting 'You have encountered an unexpected error' and 'java.lang.NullPointerException' Error when Attempting to Create an Item Instance in Install Base (Doc ID 563977.1)

Last updated on JANUARY 07, 2016

Applies to:

Oracle Installed Base - Version 12.0.0 to 12.1.3 [Release 12 to 12.1]
Oracle Asset Tracking - Version 12.0.0 and later
Information in this document applies to any platform.
*****Checked for relevance on 19-APR-2013*****

Symptoms

When attempting to create a new item instance in Install Base application the following error occurs:

Error:
====
You have encountered an unexpected error

Right click on the page and select 'View Source'.  The java stack trace shows:

## Detail 0 ##
java.lang.NullPointerException at oracle.apps.csi.instance.general.server.CreateProductAMImpl.initOrgIdForCreate(CreateProductAMImpl.java:XXX)
...


Steps to Reproduce:
================
1. Oracle Installed Base Agent User -> Item Instance -> Item Instances
2. Click on Create button
3. Error on page

Cause

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