iSupport - Service Request: 'Updated By' Column Not Showing The Expected Values
(Doc ID 564666.1)
Last updated on DECEMBER 03, 2019
Applies to:Oracle iSupport - Version 22.214.171.124 to 126.96.36.199 [Release 11.5]
Information in this document applies to any platform.
In Service Requests created in iSupport, the 'Updated By' column does not show the values consistently:
For Responsibilities linked to IBU_REG_USER users, the column shows the analyst name, as expected.
However, for Responsibilities linked to IBU_EMPLOYEE users, the column shows the value assigned to
the Profile 'Oracle iSupport: Name of the Service Organization' (IBU_SERVICE_PROVIDER_NAME).
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