Imported Credit Card Orders Are Placed On Credit Card Auth Hold

(Doc ID 565320.1)

Last updated on DECEMBER 02, 2014

Applies to:

Oracle Payments - Version 11.5.10.0 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
Checked for relevance on 24-JUN-2013.


Symptoms

Manual credit card Orders entered directly in Sales Order form are successful. However, orders
entered through a custom application that calls OM process order API are failing. These orders are
getting booked with a CREDIT CARD AUTH HOLD. Sales order form shows no approval code.

EXPECTED BEHAVIOR
Expect imported credit card orders to be successful

STEPS
The issue can be reproduced at will with the following steps:
1. Create a credit card orders from custom application by calling process order API
2. Check the order status
3. Check the apporval code field in sales order form

Cause

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