Deleting Receipt Does Not Actually Delete Receipt, Form indicates that Receipt is Deleted. (Doc ID 565436.1)

Last updated on MAY 01, 2019

Applies to:

Symptoms

Attempting to delete a receipt, after accessing Applications form, and the receipt still appears in the header record. Form indicates that Receipt is Deleted but when checking the receipt is not deleted.

Responsibility: Receivables Manager
Navigation: Receipts > Receipts

1. Enter Receipt Name Example:  Les Delete Test

    Amount: 200.00
    Customer: Les New Customer
2. Click on Apply Button
    This will open the Receipts Application Form
3. Exit the applicaiton form via the x on right side of top of the form 
    This will place you back to the Header record of the receipt entered.
4. Click on Red X button
5. Caution Delete Receipts(s) ? is displayed.
    Click on OK
    Receipt is removed.
6. Click on the x on right side of top of the form for the header record
7. Question comes up. 
    Do you want to save changes you have made ?
    Answer Yes 
8.   Error: ORA-1403 No Data Found Generated
      Click OK
9. Click on the x on right side of top of the form for the header record
10. Question comes up.
     Close this Form?
     Answer Yes
11. Access the Receipt Workbench
      Navigational Steps: Receipts>Receipts
      Query : Les Delete Test 
      This bring up the receipt that we deleted again.

Receipt is not deleted.
Causes Duplicate Receipts

Changes

Cause

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