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Configuration Type Messages Defined not Visible in Self-Service (Doc ID 565442.1)

Last updated on APRIL 25, 2019

Applies to:

Oracle Advanced Benefits - Version 11.5.10.2 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

Find when trying to configure Self Service messages from Communication Type screens, the messages are not appearing for the plan as set up.

EXPECTED BEHAVIOR
Expect that messages defined in the form would be displayed to users when enrolling in the plan in question.

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Go to responsibility HRMS Manager.
2. Navigate to Total Compensation > Basic > Additional Set-up > Communication Types.
3. Set-up new message.
4. Navigate to Employee Self-Service and select Benefits.
5. Enroll in the plan in question.

No messages are displayed as expected.

Cause

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In this Document
Symptoms
Cause
Solution
References


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