11.5.10: Oracle iStore Order: Cannot Add Items to Cart Error: "ORA-06508: PL/SQL: Could Not Find Program Unit Being called in Package IBE_Quote_Save_pvt" (Doc ID 565920.1)

Last updated on AUGUST 01, 2017

Applies to:

Oracle iStore - Version 11.5.10.0 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 6-Nov-2012***


Symptoms

When attempting to add item to cart, the following error occurs.

Error

The application is currently not available or an unexpected error has occured. Please try again
later. If this message persists, please contact the system administrator.

Error in IE Page: View Source shows below error:

Message: ORA-06508: PL/SQL: could not find program unit being called in Package IBE_Quote_Save_pvt Procedure SAVE

Stack:
oracle.apps.jtf.base.resources.FrameworkException: ORA-06508: PL/SQL: could not find program unit
being called in Package IBE_Quote_Save_pvt Procedure SAVE
at oracle.apps.ibe.shoppingcart.quote.Quote.save(Quote.java)
at oracle.apps.ibe.shoppingcart.quote.ShoppingCart.addItemsToCart(ShoppingCart.java:7731)
at _oa__html.__ibeCScpAddItem._jspService(_ibeCScpAddItem.java:1201)
..

Steps to Reproduce

  1. Go to iStore Home Page
  2. Add item to Shopping Cart
  3. Receive Application Error message

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms