Case Folders Error in Workflow with CMGT_WF_ENGINE.GATHER_DATA_POINTS (Doc ID 566030.1)

Last updated on FEBRUARY 02, 2017

Applies to:

Oracle Credit Management - Version 11.5.10.2 to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.

Symptoms

Case folders are erroring with the following in workflow:

Error: Gather Data Points.
AR_CMGT_WF_ENGINE.GATHER_DATA_POINTS. ORA-01422 or ORA-01403

The errors may vary depending on the pl/sql that is being executed and failing.  The error in this case can be tracked back to an Additional Data point that is being executed, even though it may not be part of a checklist for that particular case folder. 

Cause

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