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Can Not Search Knowledge Base From Service Request - Search Repositories Have Not Been Setup (Doc ID 566452.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Knowledge Management - Version 12.0 and later
Oracle Teleservice - Version 12.0 and later
Information in this document applies to any platform.

Symptoms

-- Problem Statement:

When attempting to search in Knowledge Management from Service Request, the following error occurs:

ERROR
The search repositories have not been set up. Please contact your system administrator

You are able to access Knowledge Management from a KM responsibility. However, you can’t access the Knowledge Management from within a Service Request.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Responsibility: Service
2. Navigation: Create Service Request form
3. Query an SR or create a new one
4. Select Workbench tab
5. Click on Search Knowledge button
6. Receive the reported error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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