Can Not Search Knowledge Base From Service Request - Search Repositories Have Not Been Setup
(Doc ID 566452.1)
Last updated on JULY 21, 2020
Applies to:Oracle Knowledge Management - Version 12.0 and later
Oracle Teleservice - Version 12.0 and later
Information in this document applies to any platform.
-- Problem Statement:
When attempting to search in Knowledge Management from Service Request, the following error occurs:
The search repositories have not been set up. Please contact your system administrator
You are able to access Knowledge Management from a KM responsibility. However, you can’t access the Knowledge Management from within a Service Request.
-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Responsibility: Service
2. Navigation: Create Service Request form
3. Query an SR or create a new one
4. Select Workbench tab
5. Click on Search Knowledge button
6. Receive the reported error
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