Interface Trip Stop Completes with error: Your change invalidates the Customer Item Number on the Line (Doc ID 566511.1)

Last updated on MAY 22, 2017

Applies to:

Oracle Shipping Execution - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Oracle Shipping Execution - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Checked for Relevance  16-May-2014


-- Problem Statement:
On 11.5.10.2 in Production:
When attempting to interface a specific trip stop to OM and/or Inventory, the following error occurs:

ERROR
Issue error message
error in split_line User-Defined Exception
Error msg: Your change invalidates the Customer Item Number on the Line.
fnd_api.g_exc_error exception has occurred.
Checked for relevance 11-APR-2010

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Order Management super user
2. Nav->shipping->interfaces->run
3. Run interface trip stop for stop id <problematic trip stop id>
4. Concurrent request ends with warning
5. Review ITS debug file, see above errors.

-- Business Impact:
The issue has the following business impact:
Due to this issue, users cannot interface this delivery to Inventory. This creates pending shipping transactions, which will prevent closure of the current accounting period.


Cause

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