RMA Lines Closed Without receiving the goods , though the workflow includes the Receiving activity

(Doc ID 566626.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Order Management - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.


Why does the RMA close without performing Receiving activity though the assigned work flow is "Line Flow - Return for Credit with Receipt"?


Why does the activity "Return Receiving - Line" show result as "Not Eligible" for RMA with Receipt?


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms