RMA Lines Closed Without receiving the goods , though the workflow includes the Receiving activity

(Doc ID 566626.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Order Management - Version 11.5.9 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Goal

Why does the RMA close without performing Receiving activity though the assigned work flow is "Line Flow - Return for Credit with Receipt"?

or

Why does the activity "Return Receiving - Line" show result as "Not Eligible" for RMA with Receipt?

Solution

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