Agis: Approving Inbound Transaction Throws : 'ORA-01403: no data found';'ORA-06512'; 'unexpected error when obtaining the approvers and contacts'

(Doc ID 566652.1)

Last updated on SEPTEMBER 09, 2016

Applies to:

Oracle General Ledger - Version 12.0.0 to 12.1.3 [Release 12.0 to 12.1]
Oracle Financials Common Modules - Version 12.0.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to approve an Inbound transaction, the following error occurs:

ERROR
-----------------------
oracle.apps.fnd.framework.OAException: java.sql.SQLException: ORA-01403: no data found

ORA-06512: at "APPS.FUN_RECIPIENT_WF", line 1782

ORA-06512: at line 1

Also the error below is sent to SYSADMIN user under Workflow Administrator:
"Encountered an unexpected error when obtaining the approvers and contacts for the organization".


The issue can be reproduced at will with the following steps:
Agis> Transaction > Inbound

Cause

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