Note Types LOV: Some Modules Show More Than The Values Mapped For A Source

(Doc ID 566977.1)

Last updated on FEBRUARY 05, 2018

Applies to:

Oracle Common Applications - Version 11.5.10.0 and later
Oracle Teleservice - Version 11.5.10.2 and later
Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.
CSXSRISR.fmb
JTFTKMAN.fmb
JTFNOTES.fmb

Symptoms

[ 1 ]

In Service Request - Tasks Tab:
After creating a Task, seeded Note Types keep appearing in the Note Type LOV for the Task Note.

[ 2 ]

In Service HTML,

These seeded note types still appear in the LOV even though there is no mapping defined for them in the Note Type mapping form.

Steps To Reproduce:

[ 1 ]

(R) Service
(N) Service Requests > Create Service Request

    - Enter SR header information
    - Navigate to Tasks tab and enter Task information
    - Click on Tasks Notes button
    - Select the Note Type LOV

[ 2 ]

(R) Customer Support Specialist
(N) Agent Dashboard

- Navigate into a service request
- Open the Note Type LOV

=> The LOV displays more Note Types than the ones mapped to the source.

What is Working:

Note Type LOV works fine in Service Request - Workbench Tab > Notes region.

Changes

Cause

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