Note Types LOV: Some Modules Show More Than The Values Mapped For A Source
(Doc ID 566977.1)
Last updated on FEBRUARY 03, 2019
Applies to:Oracle Common Applications - Version 184.108.40.206 and later
Oracle Teleservice - Version 220.127.116.11 and later
Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.
[ 1 ]
In Service Request - Tasks Tab:
After creating a Task, seeded Note Types keep appearing in the Note Type LOV for the Task Note.
[ 2 ]
In Service HTML,
These seeded note types still appear in the LOV even though there is no mapping defined for them in the Note Type mapping form.
Steps To Reproduce:
[ 1 ]
(N) Service Requests > Create Service Request
- Enter SR header information
- Navigate to Tasks tab and enter Task information
- Click on Tasks Notes button
- Select the Note Type LOV
[ 2 ]
(R) Customer Support Specialist
(N) Agent Dashboard
- Navigate into a service request
- Open the Note Type LOV
=> The LOV displays more Note Types than the ones mapped to the source.
What is Working:
Note Type LOV works fine in Service Request - Workbench Tab > Notes region.
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