Note Types LOV: Some Modules Show More Than The Values Mapped For A Source
(Doc ID 566977.1)
Last updated on FEBRUARY 03, 2019
Applies to:
Oracle Common Applications - Version 11.5.10.2 and laterOracle Teleservice - Version 11.5.10.2 and later
Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.
CSXSRISR.fmb
JTFTKMAN.fmb
JTFNOTES.fmb
Symptoms
[ 1 ]
In Service Request - Tasks Tab:
After creating a Task, seeded Note Types keep appearing in the Note Type LOV for the Task Note.
[ 2 ]
In Service HTML,
These seeded note types still appear in the LOV even though there is no mapping defined for them in the Note Type mapping form.
Steps To Reproduce:
[ 1 ]
(R) Service
(N) Service Requests > Create Service Request
- Enter SR header information
- Navigate to Tasks tab and enter Task information
- Click on Tasks Notes button
- Select the Note Type LOV
[ 2 ]
(R) Customer Support Specialist
(N) Agent Dashboard
- Navigate into a service request
- Open the Note Type LOV
=> The LOV displays more Note Types than the ones mapped to the source.
What is Working:
Note Type LOV works fine in Service Request - Workbench Tab > Notes region.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |