Update Debrief Lines Error ORA-06508: PL/SQL: could not find program unit being called in Package CSI_ITEM_INSTANCE_PUB Procedure UPDATE_ITEM_INSTANCE (Doc ID 567509.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 11.5.10.2 to 12.2.4 [Release 11.5 to 12.2]
Information in this document applies to any platform.
***Checked for relevance on 01-Jun-2014***



Symptoms

The "CSF:Update Debrief Lines" Concurrent program is failing with the following error:

ORA-06508: PL/SQL: could not find program unit being called in Package csi_ii_relationships_pvt Procedure expire_relationship
ORA-06508: PL/SQL: could not find program unit being called in Package CSI_ITEM_INSTANCE_PUB Procedure UPDATE_ITEM_INSTANCE


The issue can be reproduced at will with the following steps:

1. (R) Field service manager
2. (N) Field service--> Debrief
3. Open debrief for a specific task.
4. Add Item Removed/Installed line entries in a debrief and Save to kick off concurrent request CSF:Update Debrief Lines.

Cause

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