Can not Create Sales Order in Chinese Environment OE_ORDER_WF_UTIL Create_LineWorkitem Error ORA-06502 (Doc ID 567613.1)

Last updated on AUGUST 08, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 to 11.5.10.2 [Release 11.5.10]
Information in this document applies to any platform.

Symptoms

On 12.0.4 in Production:
When attempting to save sales order in Chinese env but it is working fine in English env
the following error occurs.

ERROR
OE_ORDER_WF_UTIL Create_LineWorkitem error ORA-06502,PL/SQL error number or value error , the character buffer is too small.
Package OE_ORDER_WF_UTIL process : creatStart_lineProcess has User-defined Exception error .

STEPS
The issue can be reproduced at will with the following steps:
Login as Order Management Super User responsibility
1. Orders,Returns>Order Organizer
2. create and save a new sales order,the system error occurs

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot create sales order in Chinese env

.

Cause

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