Repair Order Error: 'The creation of a default logistics line(s) failed. Please enter the requisite line(s) manually'
Last updated on MARCH 04, 2018
Applies to:Oracle Depot Repair - Version 11.5.10 to 12.0.0 [Release 11.5 to 12]
Information in this document applies to any platform.
When attempting to create a repair order for the type 'Repair and Return', the following error occurs when the system tries to create logistic lines automatically:
The creation of a default logistics line(s) failed. Please enter the requisite line(s) manually in the Logistic tab.
Invalid return reason code(value=)
The issue can be reproduced at will with the following steps:
- Create SR > workbench
- Create repair order > (use a repair type that is set up to create logistics lines automatically)
- When trying to save the repair order...it errors with the above error
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms