Repair Order Error: 'The creation of a default logistics line(s) failed. Please enter the requisite line(s) manually' (Doc ID 577768.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Depot Repair - Version 11.5.10 to 12.0.0 [Release 11.5 to 12]
Information in this document applies to any platform.
***Checked for relevance on 22-Nov-2013***
** Checked for the relevance on 7-5-2015***

Symptoms

When attempting to create a repair order for the type 'Repair and Return', the following error occurs when the system tries to create logistic lines automatically:

ERROR
The creation of a default logistics line(s) failed. Please enter the requisite line(s) manually in the Logistic tab.
Invalid return reason code(value=)


The issue can be reproduced at will with the following steps:

  1. Create SR > workbench
  2. Save
  3. Create repair order > (use a repair type that is set up to create logistics lines automatically)
  4. When trying to save the repair order...it errors with the above error

Cause

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