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Contact Center: Profile Variable Setup: Unable To See Selected Column (Doc ID 577931.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Care - Version to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.


1) For a profile created under Customer Profile setup, selected columns where "ID" Radio Button is checked are not visible.

Selected two columns while creating a Profile but in the Dashboard drilldown, the column selected as ID is not getting displayed.

2) In the Contact Center -> Dashboard Tab:
When drilling down on a Customer Profile, the columns display information in the wrong column.
The data is skewed by one column.




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