Contact Center: Profile Variable Setup: Unable To See Selected Column
(Doc ID 577931.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Customer Care - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]Information in this document applies to any platform.
Symptoms
1) For a profile created under Customer Profile setup, selected columns where "ID" Radio Button is checked are not visible.
Selected two columns while creating a Profile but in the Dashboard drilldown, the column selected as ID is not getting displayed.
2) In the Contact Center -> Dashboard Tab:
When drilling down on a Customer Profile, the columns display information in the wrong column.
The data is skewed by one column.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |