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Contact Center: Profile Variable Setup: Unable To See Selected Column (Doc ID 577931.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Care - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

1) For a profile created under Customer Profile setup, selected columns where "ID" Radio Button is checked are not visible.

Selected two columns while creating a Profile but in the Dashboard drilldown, the column selected as ID is not getting displayed.

2) In the Contact Center -> Dashboard Tab:
When drilling down on a Customer Profile, the columns display information in the wrong column.
The data is skewed by one column.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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