Customer Workbench Issue: Inactivating an Identifying Party/Account Site Causes Corresponding Site Uses to Be Made Inactive But None of Remaining Active Sites and Uses are Marked as Primary (Doc ID 578432.1)

Last updated on AUGUST 04, 2016

Applies to:

Oracle Receivables - Version 11.5.10.0 and later
Information in this document applies to any platform.

Symptoms

When you update the existing Primary/Identifying Site associated to a Party/Account and set it to Inactive, all the site use/business purpose associated to that inactivated site are also set to Inactive as expected. However, the Party/Account is now left without an Primary/Identifying Site because the inactivation does not take care of setting one of the other Sites as Primary.

Steps to Reproduce:

Responsibility: Receivables Manager
Navigation: Customers > Standard

  1. Query a customer that has multiple sites associated with it
  2. Pick the Primary Site and set it to Inactive and Save
  3. Re-query the customer, all the site uses associated to the site inactivated in step 2 are now also inactive - this is good.
  4. Notice however that there is no longer a Site marked as Primary - this is bad.

The reverse action also manifests an issue. If you pick a customer that already has an Inactive Site and you attempt to re-activate it and save your changes, When you re-query the customer the site remains inactive.

Cause

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