Empty Transaction Overview When Using 2-Level Drilldown to View Customer Invoices (Doc ID 578619.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

-- Problem Statement:
When attempting to see details of Customer Invoices using a 2-Level Drilldown of Custom Customer Profile, the Transaction Overview form gets empty.

-- Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Log in to Telesales -> eBusiness Center or Customer Support
2. Query for Customer-> go to Dashboard
3. Select the Profile Variable name defined in the Customer Profile Setup (e.g. 'All Invoices')
4. Click the Details button and Drilldown List form displays all the Invoices
5. Select one Invoice for the second level drill down and an EMPTY Transaction Overview form opens.

Changes

This note assumes that you have Enabled an Application Window for Drill-Down as described in:

Oracle� TeleService
Implementation Guide
Release 11i
Part No. B13632-01
April 2004

4.1.8 Enabling Application Windows for Drill-Down..................................................... 4-14

When building the custom profile/drilldown (as there doesn't appear to be a seeded one) then the underlying object MUST have this settings:

Function Name: AR_ARXTWMAI_HEADER_VIEW
Parameters: FP_CUSTOMER_TRX_ID = &ID

Cause

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