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Can A RMA From OM Be Planned In OTM? (Doc ID 578779.1)

Last updated on JANUARY 16, 2020

Applies to:

Oracle Shipping Execution - Version to 12.2.9 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.
Oracle Shipping Delivery Based - Version: 11.0.1


Implementing OTM in an E-commerce Retail industry and the following business process would like to be achieved:

When a customer decides to return product,  the product needs to be collected at the customer's residence.  However, the carrier that delivered the product will not necessarily be the same carrier that will collect due cheaper freight rates.
For this reason, user needs the ability to have OTM create a shipment in order to choose the cheaper carrier that will collect the product.
Receiving activity will not work in this case.   If a delivery detail ID is not generated when creating an RMA in OM, then customizations would need to be put in place that would allow OTM to plan a return order.


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