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Getting App-JTF-210610: Program Error: When Finding SR Through Contact Center (Doc ID 579113.1)

Last updated on JULY 28, 2019

Applies to:

Oracle Customer Care - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

When attempting to Find a Service request through the Contact Center form
the following error occurs:

ERROR
APP-JTF-210610: Program error: Please inform your system administrator or support representative
that:

jtf_grid.updatecell reports error

The Column alias OWNER does not exist in metadata definition(datasource)
CS_SR_SRT_SERVICE_REQUEST for grid SERVICE_HISORY_GRID.SRH_GRID.

The Column alias OWNERTYPE does not exist in metadata definition(datasource)
CS_SR_SRT_SERVICE_REQUEST for grid SERVICE_HISORY_GRID.SRH_GRID.

The error is either in the form or may occur if any part of the metadata is missing.

The error occurs if you Open the Contact Center form, Enter a customer, Then navigate to Service request tab and press Refresh



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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