Accessing Sourcing Home Page from DMZ takes 5 minutes to render
(Doc ID 579785.1)
Last updated on FEBRUARY 21, 2019
Applies to:Oracle E-Business Suite Technology Stack - Version 12.0.4 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.
On 12.0.4 in Production:
While trying to access Sourcing Home Page, it takes 5 minutes to render when accessing via DMZ server
Expect the page to render in less than 5 seconds.
The issue can be reproduced at will with the following steps:
1. Login to Apps through http://<host1>.<domain>
2. Navigate to Sourcing Supplier responsibility => Sourcing Home Page
The issue has the following business impact:
Due to this issue, external users may give up waiting and register a complaint to the help desk
In the OACore application.log you will see the following error stack each time the Sourcing Home Page is accessed:-
The system architecture is
DMZ Web Entry point = Reverse Proxy or similar device For example http://<host1>.<domain>
DMZ eBiz server = separate server. For example http://<host2>.<domain>
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