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11.5.10/ R12: Troubleshooting Shopping Cart, Checkout and Order Submission in Oracle iStore (Doc ID 580149.1)

Last updated on MAY 10, 2022

Applies to:

Oracle iStore - Version to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.


Oracle iStore Product Information Center > Troubleshooting > Note:580149.1

This troubleshooting guide was created to facilitate troubleshooting cart to order in Oracle iStore.  Specifically it provides error message and solution details for common errors when adding items to a cart, going to the checkout and placing (submitting) the order.

Applicable Releases:

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 1. Troubleshooting Oracle iStore Checkout and Order Submission
      a. The application is currently not available or an unexpected error has occurred.
      b. Error Message from Order Management
      c.Other Errors
         i. Add Item to Cart Errors
         ii. Add Address at Checkout Errors
         iii. Submit Order Errors
         iiii. Payment Errors
         iv. Request Assistance Errors
 2. Capturing Debug and Trace Log Files
 3. Diagnostics
 4. Frequently Asked Questions (FAQ)
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