11.5.10/ R12: Troubleshooting Shopping Cart, Checkout and Order Submission in Oracle iStore (Doc ID 580149.1)

Last updated on JANUARY 01, 2024

Applies to:

Oracle iStore - Version 11.5.10.0 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Purpose

Oracle iStore Product Information Center > Troubleshooting > Note:580149.1

This troubleshooting guide was created to facilitate troubleshooting cart to order in Oracle iStore. Specifically it provides error message and solution details for common errors when adding items to a cart, going to the checkout and placing (submitting) the order.

Applicable Releases:

Release 11.5 (11i)
Release 12

Troubleshooting Steps

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In this Document

Troubleshooting Steps

1. Troubleshooting Oracle iStore Checkout and Order Submission

a. The application is currently not available or an unexpected error has occurred.

b. Error Message from Order Management

i. Add Item to Cart Errors

ii. Add Address at Checkout Errors

iii. Submit Order Errors

iiii. Payment Errors

iv. Request Assistance Errors

2. Capturing Debug and Trace Log Files

4. Frequently Asked Questions (FAQ)

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