My Oracle Support Banner

Customer Form Performance Issue: Customer Standard Form has Poor Performance on RDBMS 9.2.0.8 (Doc ID 580399.1)

Last updated on FEBRUARY 13, 2018

Applies to:

Oracle Receivables - Version 11.5.10.2 to 11.5.10.3 [Release 11.5.10]
Information in this document applies to any platform.
Form:ARXCUDCI.FMB - Customers


Symptoms

Performance is very slow in the Customer Standard Form when searching with any criteria (customer name, customer number, etc).

Top queries causing this performance issue are:

SELECT LOCATION,BILL_TO_LOCATION,PRIMARY_FLAG,STATUS,TAX_CODE,TAX_REFERENCE,
SIC_CODE,PAYMENT_TERM_NAME,CONTACT_NAME,PRIMARY_SALESREP_NAME,
FINCHRG_RECEIVABLES_TRX_NAME,INVENTORY_LOCATION_CODE,
INVENTORY_ORGANIZATION_NAME,TAX_CLASSIFICATION,TAX_HEADER_LEVEL_FLAG,
TAX_ROUNDING_RULE,ORDER_TYPE_NAME,SHIP_PARTIAL,PRICE_LIST_NAME,
GSA_INDICATOR,WAREHOUSE_NAME,ITEM_CROSS_REF_PREF,SHIP_VIA,
DATE_TYPE_PREFERENCE,SHIP_SETS_INCLUDE_LINES_FLAG,
ARRIVALSETS_INCLUDE_LINES_FLAG,SCHED_DATE_PUSH_FLAG,
DATES_NEGATIVE_TOLERANCE,OVER_SHIPMENT_TOLERANCE,DATES_POSITIVE_TOLERANCE,
UNDER_SHIPMENT_TOLERANCE,INVOICE_QUANTITY_RULE,OVER_RETURN_TOLERANCE,
UNDER_RETURN_TOLERANCE,ROW_ID,SITE_USE_ID,INVENTORY_ORGANIZATION_ID,
INVENTORY_LOCATION_ID,ADDRESS_ID,CONTACT_ID,BILL_TO_SITE_USE_ID,
LAST_UPDATE_DATE,LAST_UPDATED_BY,CREATION_DATE,CREATED_BY,SITE_USE_CODE,
LAST_UPDATE_LOGIN,PAYMENT_TERM_ID,FOB_POINT,ORDER_TYPE_ID,PRICE_LIST_ID,
FREIGHT_TERM,WAREHOUSE_ID,TERRITORY_ID,DEMAND_CLASS_CODE,
PRIMARY_SALESREP_ID,FINCHRG_RECEIVABLES_TRX_ID,GL_ID_REC,GL_ID_REV,
GL_ID_TAX,GL_ID_FREIGHT,GL_ID_CLEARING,GL_ID_UNBILLED,GL_ID_UNEARNED,
GL_ID_UNPAID_REC,GL_ID_REMITTANCE,GL_ID_FACTOR,ATTRIBUTE_CATEGORY,
ATTRIBUTE1,ATTRIBUTE2,ATTRIBUTE3,ATTRIBUTE4,ATTRIBUTE5,ATTRIBUTE6,
ATTRIBUTE7,ATTRIBUTE8,ATTRIBUTE9,ATTRIBUTE10,ATTRIBUTE11,ATTRIBUTE12,
ATTRIBUTE13,ATTRIBUTE14,ATTRIBUTE15,ATTRIBUTE16,ATTRIBUTE17,ATTRIBUTE18,
ATTRIBUTE19,ATTRIBUTE20,ATTRIBUTE21,ATTRIBUTE22,ATTRIBUTE23,ATTRIBUTE24,
ATTRIBUTE25,GLOBAL_ATTRIBUTE_CATEGORY,GLOBAL_ATTRIBUTE20,GLOBAL_ATTRIBUTE19,
GLOBAL_ATTRIBUTE18,GLOBAL_ATTRIBUTE17,GLOBAL_ATTRIBUTE16,GLOBAL_ATTRIBUTE15,
GLOBAL_ATTRIBUTE14,GLOBAL_ATTRIBUTE13,GLOBAL_ATTRIBUTE12,GLOBAL_ATTRIBUTE11,
GLOBAL_ATTRIBUTE10,GLOBAL_ATTRIBUTE9,GLOBAL_ATTRIBUTE8,GLOBAL_ATTRIBUTE7,
GLOBAL_ATTRIBUTE6,GLOBAL_ATTRIBUTE5,GLOBAL_ATTRIBUTE4,GLOBAL_ATTRIBUTE3,
GLOBAL_ATTRIBUTE2,GLOBAL_ATTRIBUTE1,OBJECT_VERSION
FROM
HZ_SITE_USES_V WHERE (ADDRESS_ID=:1)

 

SELECT ACCOUNT_NAME,NUM_OF_EMPLOYEES,YEAR_ESTABLISHED,FISCAL_YEAREND_MONTH,
ANALYSIS_FY,POTENTIAL_REVENUE_CURR_FY,POTENTIAL_REVENUE_NEXT_FY,
THIRD_PARTY_FLAG,REFERENCE_USE_FLAG,COMPETITOR_FLAG,MISSION_STATEMENT,
PARTY_TYPE,CUSTOMER_NAME,PERSON_PRE_NAME_ADJUNCT,PERSON_FIRST_NAME,
PERSON_MIDDLE_NAME,PERSON_LAST_NAME,CUSTOMER_NUMBER,PARTY_NUMBER,
PERSON_SUFFIX,CUSTOMER_NAME_PHONETIC,TAXPAYER_ID,TAX_REFERENCE,STATUS,
SHIP_SETS_INCLUDE_LINES_FLAG,ARRIVALSETS_INCLUDE_LINES_FLAG,
SCHED_DATE_PUSH_FLAG,CUSTOMER_PROSPECT_CODE,ORIG_SYSTEM_REFERENCE,
PROFILE_CLASS_NAME,CUSTOMER_TYPE_MEANING,OVER_SHIPMENT_TOLERANCE,
UNDER_SHIPMENT_TOLERANCE,OVER_RETURN_TOLERANCE,UNDER_RETURN_TOLERANCE,
CUSTOMER_CLASS_MEANING,CUSTOMER_CATEGORY_MEANING,TAX_CODE,GSA_INDICATOR,
SIC_CODE_TYPE,SIC_CODE,PRIMARY_SALESREP_NAME,SHIP_PARTIAL,SHIP_VIA,
FOB_POINT_MEANING,ORDER_TYPE_NAME,ITEM_CROSS_REF_PREF,DATE_TYPE_PREFERENCE,
DATES_NEGATIVE_TOLERANCE,DATES_POSITIVE_TOLERANCE,INVOICE_QUANTITY_RULE,
PRICE_LIST_NAME,FREIGHT_TERM_MEANING,WAREHOUSE_NAME,SALES_CHANNEL_MEANING,
duns_number_c,TAX_HEADER_LEVEL_FLAG,TAX_ROUNDING_RULE,ROW_ID,CUSTOMER_ID,
PARTY_ID,ORGANIZATION_PROFILE_ID,PERSON_PROFILE_ID,CUSTOMER_KEY,
CUSTOMER_TYPE,CUSTOMER_CLASS_CODE,CUSTOMER_CATEGORY_CODE,
PERSON_FIRST_NAME_PHONETIC,PERSON_NAME_PHONETIC,PERSON_LAST_NAME_PHONETIC,
PRIMARY_SALESREP_ID,ORDER_TYPE_ID,SALES_CHANNEL_CODE,FOB_POINT,WAREHOUSE_ID,
FREIGHT_TERM,PRICE_LIST_ID,CUSTOMER_PROFILE_CLASS_ID,ATTRIBUTE_CATEGORY,
ATTRIBUTE1,ATTRIBUTE2,ATTRIBUTE3,ATTRIBUTE4,ATTRIBUTE5,ATTRIBUTE6,
ATTRIBUTE7,ATTRIBUTE8,ATTRIBUTE9,ATTRIBUTE10,ATTRIBUTE11,ATTRIBUTE12,
ATTRIBUTE13,ATTRIBUTE14,ATTRIBUTE15,ATTRIBUTE16,ATTRIBUTE17,ATTRIBUTE18,
ATTRIBUTE19,ATTRIBUTE20,CREATION_DATE,LAST_UPDATED_BY,CREATED_BY,
LAST_UPDATE_LOGIN,LAST_UPDATE_DATE,CONT_RES_LAST_UPDATE_DATE,
CONT_POINT_LAST_UPDATE_DATE,ORG_PROF_LAST_UPDATE_DATE,
PER_PROF_LAST_UPDATE_DATE,PARTY_LAST_UPDATE_DATE,GLOBAL_ATTRIBUTE1,
GLOBAL_ATTRIBUTE2,GLOBAL_ATTRIBUTE3,GLOBAL_ATTRIBUTE4,GLOBAL_ATTRIBUTE5,
GLOBAL_ATTRIBUTE6,GLOBAL_ATTRIBUTE7,GLOBAL_ATTRIBUTE8,GLOBAL_ATTRIBUTE9,
GLOBAL_ATTRIBUTE10,GLOBAL_ATTRIBUTE11,GLOBAL_ATTRIBUTE12,GLOBAL_ATTRIBUTE13,
GLOBAL_ATTRIBUTE14,GLOBAL_ATTRIBUTE15,GLOBAL_ATTRIBUTE16,GLOBAL_ATTRIBUTE17,
GLOBAL_ATTRIBUTE18,GLOBAL_ATTRIBUTE19,GLOBAL_ATTRIBUTE20,
GLOBAL_ATTRIBUTE_CATEGORY,OBJECT_VERSION,ORG_PROF_OBJECT_VERSION,
PER_PROF_OBJECT_VERSION,PARTY_OBJECT_VERSION
FROM
AR_CUSTOMERS_V WHERE customer_prospect_code = 'CUSTOMER' AND -1=-1 and
(CUSTOMER_ID=&custid) order by PARTY_TYPE, customer_name;

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.