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Automatic Launch Of Task Workflow Is Not Working (Doc ID 602628.1)

Last updated on OCTOBER 10, 2018

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

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Goal

In Service Request - Tasks Tab:
When a Task is created with an Assignee (Employee Resource), a Notification should be triggered automatically. This is not happening.

As a workaround, users manually have to select the 'Launch Workflow' button on the Tasks tab.

Solution

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In this Document
Goal
Solution
References

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