Automatic Launch Of Task Workflow Is Not Working
(Doc ID 602628.1)
Last updated on DECEMBER 09, 2020
Applies to:Oracle Teleservice - Version 188.8.131.52 and later
Information in this document applies to any platform.
In Service Request - Tasks Tab:
When a Task is created with an Assignee (Employee Resource), a Notification should be triggered automatically. This is not happening.
As a workaround, users manually have to select the 'Launch Workflow' button on the Tasks tab.
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