Automatic Launch Of Task Workflow Is Not Working

(Doc ID 602628.1)

Last updated on JUNE 29, 2017

Applies to:

Oracle Common Applications - Version 11.5.10.0 and later
Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.


CSXSRISR.fmb
CSXSRTSK.fmb
JTFTKMAN.fmb


Goal

In Service Request - Tasks Tab:
When a Task is created with an Assignee (Employee Resource), a Notification should be triggered automatically. This is not happening.

As a workaround, users manually have to select the 'Launch Workflow' button on the Tasks tab.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms