Workflow Mailer Failing to Start with "Java.Net.Unknownhostexception" Error. (Doc ID 602651.1)

Last updated on OCTOBER 17, 2016

Applies to:

Oracle Workflow Cartridge - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
Checked for relevance on 23-SEP-2012

Symptoms

On 11.5.10.2 in Production:
After configuring the Workflow Mailer to Exchange Server successfully, the Workflow Mailer keep looking
at old node for Notifications and fails with following error:

Workflow mailer error:java.net.UnknownHostException

 

STEPS
The issue can be reproduced at will with the following steps:

Previously Oracle Application and Database (DB) were on same node.

1. Change and split Application and DB.
2. Configure Workflow Mailer to our Exchange Server.
3. Workflow Mailer keeps looking at old/wrong node for Notifications.

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot send notifications.

Changes

Previously Oracle Application and Database were on the same box.

Recently Server Split configuration has been implemented. i.e, Application and Database on different nodes.

Cause

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