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Performance issue in Serial Number LOV in Contact Center - Service Request Tab (Doc ID 603025.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Care - Version to [Release 11.5]
Oracle Teleservice - Version to [Release 11.5]
Information in this document applies to any platform.


When creating a Service Request, during the query for the list of Serial Numbers (for a particular Item or Customer) the query takes too long to complete.

-- Steps To Reproduce:
- Contact Center
- Select a Customer with only 6 items.
- Service Request Tab: Enter item
- In Serial Number LOV: 0000%
=> The query continued to run for over 20 minutes before producing results.




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