Performance issue in Serial Number LOV in Contact Center - Service Request Tab
(Doc ID 603025.1)
Last updated on JULY 21, 2020
Applies to:Oracle Customer Care - Version 126.96.36.199 to 188.8.131.52 [Release 11.5]
Oracle Teleservice - Version 184.108.40.206 to 220.127.116.11 [Release 11.5]
Information in this document applies to any platform.
When creating a Service Request, during the query for the list of Serial Numbers (for a particular Item or Customer) the query takes too long to complete.
-- Steps To Reproduce:
- Contact Center
- Select a Customer with only 6 items.
- Service Request Tab: Enter item
- In Serial Number LOV: 0000%
=> The query continued to run for over 20 minutes before producing results.
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