5.5 OTM Change Service Provider Issue After Shipment Is Planned (Doc ID 603048.1)

Last updated on JULY 09, 2014

Applies to:

Oracle Transportation Management - Version: 5.5
This problem can occur on any platform.

Symptoms

Customer has a need to change service provider on a planned shipment (possibly due to
unavailability of trucks from the preferred carrier). However, after creating a shipment with the constrained carrier, they am unable to change the service provider using the following functions:

Actions > Change Service Provider > Change Service Provider
Actions > Change Service Provider > Choose Least Cost

When they do Actions > Change Service Provider > Change Service Provider , application shows
only the carrier -A which is used in the shipment planning , when both Carrier - A and Carrier - B (another carrier with a lower cost) should be available

When they do an Actions > Change Service Provider > Choose Least Cost, system still chooses
carrier -A as the least cost when actually from the Rate Record configured, Carrier - B should be the least
cost service provider

Cause

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