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Contract Subline Status Still Active For Terminated Contract Sublines (Doc ID 603197.1)

Last updated on MARCH 27, 2019

Applies to:

Oracle Service Contracts - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

Search for an Expired item instance and then open the Contracts link. A contract is listed in the link as being in an Active status even though the contract line / subline is terminated.

STEPS

The issue can be reproduced at will with the following steps:

1. Search for an expired item instance.
2. Open the Contracts link. There is a contract that is in Expired status that is known to be terminated.

Cause

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In this Document
Symptoms
Cause
Solution
References

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