Serial Numbers Are Not Recognized Via Material Workbench / Serial Number Mismatch (Doc ID 603452.1)

Last updated on MAY 12, 2017

Applies to:

Oracle Inventory Management - Version 11.5.10.2 and later
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

Find that a specific item has a serial/locator mismatch when querying on Material Workbench.

Expected Behavior
Expect the item to show correctly with serial numbers in correct subinventory and locator.

Steps To Reproduce:
1. Query for the item.
2. The form returns the correct subinventory and locators.
3. Drill down to serial number in tree.
4. The serial number is not displayed.
5. Query on the serial number the return will show the wrong subinventory and/or wrong locator.
6. Drill down to the serial works here.

Cause

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