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Is It Possible To Auto Close A SR Without Submitting $0 Charges? (Doc ID 603852.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Field Service - Version 12.0.4 and later
Information in this document applies to any platform.


Is it possible to auto-close a SR without submitting $0 Charges?

If a Task is debriefed with the Service Activity having the OM Interface Flag checked, when the Task status is completed, the SR doesn't closes automatically without submitting charges.  If there is no business need to create the charge order for $0, is there anyway to auto-close the SR without submitting the $0 charge?

SR cannot be Auto-closed if a charge (irrespective of zero charge ) exists and is not submitted.


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