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How To Create a Customer Profile For The Contact Center Based On Custom Table or View (Doc ID 604445.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Customer Care - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 21-MAR-2012***


Goal

As a part of creating new Dashboard queries the requirement is for Dashboard
Items based on custom tables and views.  How can this be accomplished so that that Dashboard Items and corresponding drilldowns will be able to utilize these new objects?  

Solution

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