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How to Change LOV for Search Key That Appears When Creating a New SR From Agent Dashboard (Doc ID 604900.1)

Last updated on JULY 28, 2019

Applies to:

Oracle Teleservice - Version 12.0 and later
Information in this document applies to any platform.

Goal

In Oracle Customer Support R12, how can you remove values from the Search Key list of values (LOV) that appears when creating a Service Request (SR) from the Agent Dashboard?

Solution

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In this Document
Goal
Solution

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