Agent Dashboard: Changing the Service Request Type Causes Assigned Group To Change
(Doc ID 605619.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Customer Support - Version 11.5.10.2 and laterInformation in this document applies to any platform.
Goal
In Agent Dashboard > Update Service Request page:
If you change the Service Request Type, the Assigned Group will change as well.
However, if you do a similar test in the Service Request form, changing the Service Request type will NOT change the Assigned Group.
Is this the intended functionality?
Solution
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In this Document
Goal |
Solution |