Servprov Rule Prevents Appointment Movement If Appointment Slot Is Within The First Hour Of The Day (Doc ID 605648.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version: 5.5.04
This problem can occur on any platform.

Symptoms

If an appointment is scheduled for 00:00 (first time slot of the day) but the appointment is actually stored as 23:00 the day before due to summertime of timezone configurations, the service providers cannot move the appointment to a later time slot in the day.

Cause

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