TeleService - Error Creating a Service Request : ORA-01400: Cannot insert NULL into ("CS".CS_HZ_SR_CONTACT_POINTS".CONTACT_TYPE") (Doc ID 726017.1)

Last updated on MARCH 23, 2017

Applies to:

Oracle Teleservice - Version 12.0.4 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.

Symptoms

When creating a contact on the Service Request form after entering a Serial Number, the following error appears when saving the record:

ERROR:

ORA-01400: Cannot insert NULL into ("CS".CS_HZ_SR_CONTACT_POINTS".CONTACT_TYPE") in Package CS_ServicesRequest_PVT Procedure Create_ServiceRequest

Steps To Reproduce:

(R) Service
(N) Service Requests > Create Service Requests

 - Enter Customer and Contact information
 - Enter a Serial Number.
 - Navigate to the Contacts / Addresses tab
 - Create a Contact.
 - Try to save the record

 => Error appears.

Cause

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