Sales Order Stuck in "Internal Req Requested" After Requisition Import Is Run And Encumbrance Is Enabled (Doc ID 726199.1)

Last updated on MARCH 02, 2023

Applies to:

Symptoms

On Release 12:
Find that the internal sales order line status does not change from "Internal Req Requested" to "Internal Req Open" after the internal requisition is created as approved. This happens only when encumbrance is enabled.

EXPECTED BEHAVIOR
Expect to see the internal sales order line status change after Requisition Import creates the internal requisition.

STEPS
The issue can be reproduced at will with the following steps:
(1) Enter Sales Order on ATO Buy Item sourced from internal organization
(2) Book the Sales Order
(3) Progress the workflow
(4) The Sales Order status changes to Internal Req Requested
(5) Run the Requisition Import
(6) The requisition is created with Approved status
(7) Run the Workflow Background Process
(8) The Sales Order line does not changed to Internal Req Open as expected
(9) From this point the process is stuck

Changes

Cause

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