API Programming Error (Create_Repair_Order): An error occurred when validating the descriptive flex field.
(Doc ID 726250.1)
Last updated on JULY 14, 2020
Applies to:
Oracle Depot Repair - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]Information in this document applies to any platform.
Symptoms
When attempting to create a Repair Order (RO) from Service Request (SR), get an error message related to a repair order header level Descriptive Flex field (DFF).
Two segments of this repair order DFF were mandatory. Having made one segment optional and the other one to have a default value (derived sql date) the same error is generated. Had also tried to provide a default value to both the segments. But still error.
When the DFF was disabled completely, then the error is not generated.
The issue can be reproduced at will with the following steps:
1. Create a SR with a return (RMA) charge line. Submit charges to OM.
2. Query SR from find repair orders form.
3. Click OK
Get a message saying the charge lines are not associated and to associate charge lines to the repair order.
4. Click OK
5. Select charge line and repair type.
6. Click OK
Error displayed.
Changes
Upgraded from 11.5.7 to 11.5.10.2
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |