Receipts Workbench Issue: Unable to Apply a Receipt to a Transaction for Which a Previous Receipt and Chargeback was Created (Doc ID 726295.1)

Last updated on AUGUST 11, 2016

Applies to:

Oracle Receivables - Version 12.0.2 and later
Information in this document applies to any platform.
Form:ARXRWMAI.FMB - Receipts


Symptoms

A Receipt was applied to an Invoice for a partial amount and a Chargeback was created for the remaining amount.

Later, the Receipt application is unapplied which also causes the reversal of the chargeback. When you try to apply another receipt to this invoice, the application is not getting saved. The form fails quietly or raises the message:

The action has been blocked to avoid inaccurate accounting entries. Please contact Oracle Support Services.

Steps To Reproduce:

  1. Create Invoice
  2. Create Receipt
  3. Apply Receipt to Invoice for a partial amount and create a Chargeback for remaining Invoice Amount
  4. Unapply the Receipt
  5. Apply another Receipt

Cause

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