Service Contract Is Struck In QA Hold Status (Doc ID 726341.1)

Last updated on MARCH 16, 2017

Applies to:

Oracle Service Contracts - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
This problem can occur on any platform.

Symptoms

Find that an active contract opened for update is stuck on QA hold and displays the following message:

Currently <FND User> is modifying the contract. Please wait till <FND User> completes the changes and then try again.

Steps to Reproduce:
1. Service Contract Manager> locate the active Contract  with the issue
2. Open contract for update > perform an update
3. QA Checks with no error but stays on QA Hold with warning message


Cause

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