Service Contract Is Struck In QA Hold Status
Last updated on MARCH 16, 2017
Applies to:Oracle Service Contracts - Version 11.5.10 to 184.108.40.206 [Release 11.5]
Information in this document applies to any platform.
This problem can occur on any platform.
Find that an active contract opened for update is stuck on QA hold and displays the following message:
Steps to Reproduce:
1. Service Contract Manager> locate the active Contract with the issue
2. Open contract for update > perform an update
3. QA Checks with no error but stays on QA Hold with warning message
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