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The '%' Sign Doesn't Work In The Tag Field In The Find Service Request Form (Doc ID 726366.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Teleservice - Version 12.0.3 and later
Information in this document applies to any platform.

Symptoms

On 12.0.3:
In the Find service request form
if opening the TAG LOV and trying to search for a tag value no record are returned.


Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Open Find Service Request  form
2. Click on Tag LOV
3. Query the LOV  (using % )
4. No values are returned

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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